How to obtain the DDP|A software and instructions for the installation or upgrade process are unknown.

Applies To: 

Upgrade from Dell Control Point Security Manager or Dell Data Protection |Access (DDPA) 2.0, 2.1 to Dell Data Protection | Access Versions 2.3.X installed on:

Latitude E4310, E4320, E5410*, E5420*, E5420m*, E5430*, E5510*, E5520*, E5520m*, E5530*, E6220, E6320, E6330, E6410 (ATG), E6420 (ATG, XFR), E6430, E6510, E6520, XT3 (XFR)
Precision Mobile M2400, M4400, M4500, M4600, M6400, M6500, M6600
Precision Desktop R5500, T1500, T1600, T3500, T3600, T5500, T5600, T7500, T7600
Optiplex 380, 580, 760, 765, 790, 960, 980, 990, XE

*indicated platforms do not have a USH Control Vault and cannot perform full Single sign on with a self-encrypting drives


A direct upgrade from DCP to DDP|A is not supported.

The two products are not compatible and cannot co-exist on the same computer.  For systems already configured with DCP, uninstallation is required to install DDP|A. Please see the Dell ControlPoint Security Manager Uninstall Instructions. Before uninstalling DCP, be sure to de-crypt/unlock managed drives, as well as back up existing TPM and PIM data if applicable.

Information on TPM/PIM Backup and Restore is available in the Appendix below.

Upgrade from DDPA 2.x to DDPA 2.3 

  1. Dell strongly recommends that you back up your system, including security settings, enrolled credentials and keys, prior to performing any upgrades (Advanced > Maintenance > Credential Archive & Restore).
  2. Using the Advanced/Devices/Self-Encrypting Drive menu, select "manage" to de-crypt/unlock managed drives
  3. Dell Secure Login, if it is enabled (Advanced > Access Preferences). Reboot.
  4. Upgrade the ControlVault (CV) firmware, if necessary. Reboot.
    • DDP|A MUST be installed to perform a CV firmware upgrade.  DDPA 2.3 requires CV firmware 23.7.303.0
    • If a CV Driver update is necessary, it must be performed before the CV firmware update
  5. Upgrade the DDP|A application. Reboot.
  6. Re-enable Dell Secure Login and restore you security settings, enrolled credentials and keys.


  • Installation order is important (as are reboots).
  • If PIM is being used, the PIM account data should be backed up before an upgrade.


DDPA 2.3 for initial installation -  Download, Installation and Configuration
  1. Download Dell Data Protection | Access.

    The latest version of Dell Data Protection|Access is available at: Select Drivers and Downloads and search by your computer model and the appropriate operating system. 

    Expand the Dell Data Protection section and download the DDPA version 2.3 :
  • DDPA_Setup_[XXXXX] _AXX_[32/64]bits_ZPE.exe.

  1. Installation.

    Prior to installing the downloaded packages, be sure that you disable any firewalls and antivirus protection.  Execute the installer,DDPA_Setup_[XXXXX] _AXX_[32/64]bits_ZPE.exe.  Follow prompts as directed, the installation will continue after the requested reboot.

*If your system contains a Dell Control Vault, you must download and install/upgrade the ControlVault (CV) firmware.  For DDPA 2.3, the compatible firmware is  23.7.303.0, The firmware cannot be upgraded without a DDP|A package installed. 

  1. Configuration.
  • Launch DDP|A
    Select Start > All programs > Dell > Dell Data Protection > Access > Access.
  • The Dell Data Protection | Access First run wizard will assist in configuring the security options on your system.
    These options can be changed at any time by select the “Change (or Customize) Access Options”.



TPM/PIM Data Backup in DCP, Restore in DDPA.

Back Up Data using DCP:

  • Trusted Platform Module (TPM) Data Backup.

    If multiple users are tied to the TPM, each user must create an archive of their TPM Keys, Passwords and Certificates.
  1. Select Start > All Programs > Dell ControlPoint > EMBASSY Security Center, select the Archive and Restore tab and then Archive.
  2. Select a target location to store the archive and a name for the file. (We strongly suggest selecting external media, i.e. USB Flash Drive, external HDD, network share) Click OK to continue.
  3. You will now be prompted to create a password for the archive. Do not lose this password; you will not be able to restore the keys without it.
  4. Next, enter the TPM owner password and press OK to continue.
  5. When the archive process finishes, you will receive a message that it has completed.
  • Private Information Manager (PIM) Data Backup

    If there are multiple users of PIM, each user must archive their data.
  1. Select Start > All Programs > Dell ControlPoint > Private Information Manager Log in to PIM if you are prompted to do so. If the PIM icon is red instead of black, then double click the icon to log in.
    Once logged in to PIM, right-click on the System Tray icon and click 'Settings’.
  2. Select the Backup Tab and then select Backup.
  3. The PIM backup wizard will start, select OK to continue.
  4. Select a target location to store the backup and a name for the file. (We strongly recommend using external media, i.e. USB Flash Drive, external HDD, network share)
  5. You will now be prompted to create a password for the archive. Do not lose this password; you will not be able to restore the backup without it.
  6. Next, enter the TPM owner password and press OK to continue.
  7. PIM will back up the data and the TPM keys to the target location.
  • Document Manager encrypted vault documents must be decrypted.

    IMPORTANT: Dell Data Protection | Access does not contain Document Manager and any data not decrypted and or removed from the vault will not be able to be recovered.
  1. Open Document Manager and log in when prompted.
  2. Copy, or Cut and Paste the vault contents to an unsecured folder on your hard drive.
  3. Verify that the files can be opened and accessed.

Restore Data in DDPA

After installation of DDP|A, restore the TPM and PIM backup. 

  • Restore TPM Keys, Passwords and Certificates
  1. Open Access and select Advanced > Maintenance.
  2. Select Credential Archive & Restore.
  3. Select ‘Restore your security credentials’ and Next.
  4. If prompted, create a ControlVault Admin Password and select Next.
  5. Select Browse and navigate to the archive file you would like to restore.
  6. Enter the backup password that was created when you archived your TPM and select Next.
  7. Enter all requested passwords to restore the archive and select Finished.
  • Restore PIM Keys and Data
  1. Open PIM and select Yes to restore from an archive.
  2. Enter the Master Password.
  3. Select OK to overwrite any current data with archived data.
  4. Navigate to the archive file that you would like to restore.
  5. Select Yes to overwrite the current keys with archived keys.
  6. Enter the Archive Password and select OK.
  7. When the message window opens saying your PIM data has been restored, select OK.


If the information provided above did not resolve your issue or you have any additional questions, please complete our Support Request Form