Problem:
The OS has become corrupt on a self-encrypting drive managed by ERAS. Due to the OS corruption, ERAS cannot communicate with the drive to manage it.
Solution:
In the event that the OS has become corrupt on a self-encrypting drive that is currently managed by ERAS, please select one of the following methods to recover the drive:
Procedure 1
Accessing self-encrypting drives in the event of Windows OS corruption
- Power up the unit. When the machine boots the drive will prompt you to present your authentication credential.
- Use valid user drive credentials or recovery password from ERAS for the drive authentication.
- After successful authentication, press F8 several times until the machine halts the boot process. ( DO NOT RESTART AT THIS POINT)
- At this point the drive is successfully unlocked.
- Place an Operating System Repair CD or WIN-PE CD in the CD tray and press CTRL+ALT+DEL to RESTART the unit.
- The WIN PE or OS CD will now be able to access the self-encrypting hard drive.
Procedure 2
Use of Wave Emergency Recovery CD
-
Obtain the Wave Emergency Recovery CD for your client version from ftp://download.wavesys.com/
Username: supportdl
Password: support@1 - Burn a CD from the downloaded ISO image
- Turn the machine on and make sure to set the CD|DVD Rom as first boot device in the boot priority settings in the BIOS
- Then place Wave Emergency Recovery CD into CD|DVD reader and press CTRL+ALT+DEL to restart unit.
- When the machines boots to CD you will be prompted to present your authentication credential.
- Use the Recovery Password from ERAS for the drive authentication.
- After successful authentication you will be prompted to restart the machine by pressing CTRL+ALT+DEL to boot up the system.( DO NOT RESTART AT THIS POINT)
- At this point the drive is successfully unlocked but the operating system has not started any boot process.
- Remove the Wave Emergency Recovery CD and replace it with the Operating System Repair CD or WIN-PE CD and press CTRL+ALT+DEL to RESTART the unit.
- The WIN PE or OS CD will now be able to access the self-encrypting hard drive.
Procedure 3
Use of EMBASSY® Remote Administration Server (ERAS) and eSATA/USB external enclosure
Please refer to our article on How to use an external enclosure to access/manage an ESC TDE supported drive