Machine Boots Directly to Wave Recovery Screen - Exception Error RN:01A00002

Problem:

Machine boots directly to Wave Recovery Screen and the following error is displayed: Exception Thrown (RN:01A00002)

This may occur if a self-encrypting drive has been initialized using an incompatible version of client software. Please refer to Wave's Self-Encrypting Drive Compatibility List at http://www.wave.com/self-encrypting-drive-compatibility-list for compatibiltiy details.

Booting to the Wave Recovery Screen may also be an indication of a hardware failure or other drive corruption.

Solution:

Contact Wave Customer Support for assistance. If possible, provide the TDM Application Version and Drive Model Number found by pressing Ctrl-d at the Wave Recovery Screen.