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Preboot Manager

Frequently Asked Questions

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  1. Is EMBASSYŽ Trust Suite compatible with Vista?
    EMBASSY Trust Suite and Vista Compatibility

    Dell has released ETS "Lite" for Vista as version A14. This package includes Embassy Trust Suite, UPEK drivers, and the NTRU TSS. If your system shipped with a pre-installed copy of Embassy Trust Suite, you can obtain the Vista-compatible version from the Dell website.

    If you are upgrading from XP to Vista, Please follow the upgrade instructions:
    XP to Vista Upgrade

    ETS Enterprise Security Dell Edition 3.x and Wave ETS 6.x fully support the Windows Vista OS.

    Previous versions of these products do not support the Windows Vista OS.

    Upgrading to a Vista-compatible version of ETS

    • Dell customers should visit the Dell website for updates. (For more information on obtaining updates for your Dell computer, please see the following article PBA-002.)
    • If you purchased ETS Enterprise through Envoy Data or Dell, you will need to purchase a new license.
  2. I am receiving an error which states the EULA.txt file cannot be located?

    There has been instances, when the EULA.txt file is not found giving the following error:

    "The End User License Agreement(EULA) could not be located."

    Look at the following Knowledge Base Article for details on how to resolve this issue.

    ESC-014

  3. How to Delete Fingerprints from the computer?

    The following steps outline how to delete fingerprints using the Dell Preboot Manager Enrollment Wizard.

    • Choose EMBASSY Security Center - appears as shortcut on the Desktop
    • click Preboot Manager
    • Choose EMBASSY Security Center
    • At Enroll Fingerprints Click on Enroll
    • Click Select
    • Click Locations (This allows you to choose local users or domain users)
    • If you need to change User Name and Domain click Select Other User
    • Click Locations (This allows you to choose local users or domain users)
    • Click Advanced
    • Enter part or all of the Username you want to un-enroll fingerprints
    • Click " Find Now ";
    • Choose the user you want and click OK
    • Swipe your finger to authenticate
    • You are now presented with a screen that shows 2 hands
    • Click on a fingerprint. A screen will appear that says: Do you want to delete this fingerprint?
    • Click Yes
    • Continue this process until all fingerprints have been deleted
    • Click finish

    See Also: (a graphical representation)

    Steps to Delete Users Fingerprints Credentials

  4. When I try to enroll fingerprints for domain users I get the following error: "Cannot write to fingerprints database."

    If you encounter this problem, you will need to download a patch to fix it. Please follow this link for instructions to correct this issue: Download Newest ETS

  5. I performed a Windows update and now when I try to use my UPEK fingerprint reader I get errors.

    Go to the Dell web site at www.support.dell.com, navigate to the Drivers And Download Section then download the SmartCard controller under Chipset. Once downloaded, install and reboot computer. More information can be found here.

  6. The Embassy Trust Suite software that came loaded on my machine has been uninstalled. Where can I find a download for this program?

    This is relevant for the new Dell Computers that are shipping with the Embassy Trust Suite Software with Preboot Authentication Manager.

    If for any reason, the software is removed, or you installed a corporate image into the computer, and later on you determine that you want to use the software you need to go to the dell website and download it.

  7. Using Internet Explorer, go to support.dell.com/support
  8. Under Select a Product, either enter the Service Tag of your computer or the Product Model
  9. then go to Select a Tool, choose Drivers & Downloads, Click on Go
  10. Select the Operating System of your computer (i.e. Microsoft Windows XP)
  11. Click on Find Downloads
  12. Expand on Security
  13. Choose the option Wave System Corp - Application, Download and install
  14. Restart your computer
  • Who can configure Preboot Manager?

    Only a Windows system administrator or a user with administrative rights is able to set up Preboot Authentication using Preboot Manager. A limited user who does not have administrative rights will have access to change the Smart Card PIN.

  • What is Preboot Manager Protecting?

    Preboot Manager secures the BIOS, hard disk and operating system from unauthorized access in case the laptop is lost or stolen. You can use a smart card or fingerprint for system access.

  • What is Preboot Manager?

    Preboot Manager provides security for a system when it is not turned on.  This option requires that a user's identity be authenticated before the computer boots up.  Preventing the operating system from loading means unauthorized users are effectively shut out of the system, so that if the PC is stolen or lost, it secures the data on the hard drive from being exposed.

    The Preboot Manager guides the administrative user through setting up the appropriate system level passwords.  The administrator can then set up Preboot Authentication by using a fingerprint scanner or a Smart Card in place of the passwords.  The Preboot Manager is used to configure the security settings, set the passwords and enroll the Smart Card or fingerprint.

    If a fingerprint scanner is not embedded in this system, Preboot Manager supports UPEK sensors.  If a Smart Card was not included with this system, please contact the system manufacturer.

  • How can I delete preboot authentication credentials for all enrolled users?

    To clear preboot authentication credentials for all enrolled users, do the following from the ESC Preboot Manager > Advanced screen (or in the Dell BIOS):

  • a. If both the BIOS system and BIOS admin passwords are set, change the BIOS admin password to a null value.
  • b. If the BIOS system password is set and the BIOS admin password is not set, first change the BIOS system password to null and set the BIOS admin password to a value. Then change the BIOS admin password to null.

    • Additional Support

    If you need additional information, please submit a Support Request Form. Customer Service will contact you within one business day with a response to your inquiry. To ensure quality customer service, please include your email address and a detailed description of the issue/inquiry.

    Support Request Form